Vendors shall comply with laws and regulations, business ethics and public order and good morals, adhere to the principle of honesty and good faith, participate in fair competition, fulfill their product quality responsibilities in accordance with the law, protect the information security of buyers, and shall not engage in any behavior that damages the reputation of the platform or the rights and interests of buyers.
Vendor commission policy
- Zero-barrier entry: Vendor registration and store opening are completely free, with no website building fees, entry fees, or annual fees required.
- Only charge upon successful sale: The platform only charges commission after a vendor successfully sells a product; no fees are charged if there are no orders.
- Transparent and predictable: Commission rules are open and transparent, allowing vendors to fully understand them before joining and view commission details for each order in real time in the backend.
Commission collection rules
The platform only charges commissions upon successful order completion. A successful transaction is defined as:
The buyer confirms receipt; or
The delivery deadline has passed and the buyer has not initiated any after-sales dispute.
If an order is refunded, returned, or the transaction fails, the platform does not charge any commissions.
Commission calculation method:
The platform uses a commission-based system, calculated as a percentage of the order amount. Platform commission receivable = Buyer’s actual payment amount*Commission rate(10%)
The platform employs an automated revenue sharing system, enabling real-time commission deduction and automatic payment transfer:
Buyer Payment: After a buyer places an order and completes payment, the funds enter the platform’s partner payment gateways (such as Stripe Connect, PayPal Marketplace, etc.).
Automatic Revenue Sharing: The payment system automatically transfers the platform’s commission to the platform account according to preset commission rules, while the remaining payment goes to the supplier’s pending settlement account.
Vendor Withdrawal: Vendors can view their withdrawable balance in the backend and initiate withdrawal requests.
Entry qualification requirements
Vendors applying to join this platform must provide the following true, valid, and complete qualification documents:
Email address;
Company tax number and business license;
Bank information;
This platform reserves the right to review the qualifications submitted by vendors, including but not limited to entrusting authoritative third-party organizations to conduct on-site verification. Only after passing the review can a vendor become a qualified vendor on the platform.
The platform provides free review services for the qualification documents (business license, brand authorization letter, etc.) submitted by vendors when they join the platform. If a third-party authoritative organization (such as SGS, BV, etc.) is required to conduct an on-site factory inspection, the relevant fees will be borne by the platform and will not be charged to the vendor.
Product quality responsibility
The vendor guarantees that all goods sold are genuine products from the original manufacturer, legally sourced and sourced through legitimate channels, and are free from counterfeit, substandard, refurbished, or secondhand goods. The vendor should be able to provide complete documentation proving the origin of the goods.
Product quality should comply with national standards, industry standards, and the standards stated on the product label;
Vendors should establish a sound quality management system and conduct rigorous inspections of products leaving the factory;
For critical products such as chips and electronic components, vendors should ensure that their parameters and performance are consistent with the official specifications.
Vendors must ensure that the product information they publish (including titles, images, descriptions, parameters, inventory status, etc.) is true, accurate, and complete, and must not be fabricated, exaggerated, or misleading. They must not use potentially confusing descriptions such as “compatible” or “alternative” unless authorized by the original brand.
Prohibited goods
Vendors are prohibited from selling the following goods:
1. Counterfeit or infringing goods (including but not limited to goods that imitate brands or infringe on patents/trademarks/copyrights);
2. Smuggled, parallel import, or other illegally sourced goods;
3. Goods that are no longer in production and lack after-sales service (this must be clearly communicated to buyers);
4. Other goods prohibited from sale by national laws and regulations.
Product recall and defect handling
If the products provided by the vendor have design defects, manufacturing defects, or safety hazards, the vendor shall take the initiative to initiate a recall procedure and bear all costs and responsibilities arising therefrom, including but not limited to returns and refunds, compensation for buyer losses, and compensation for losses suffered by the platform as a result.
Liability for compensation for quality problems
1. The vendor shall bear full liability for compensation if the buyer or a third party suffers losses due to product quality issues;
2. If the platform makes advance compensation to the buyer, it has the right to seek full reimbursement from the vendor and may charge a management service fee of 20% of the recovered amount;
3. The vendor should purchase product quality liability insurance and list this platform as an additional insured party (optional but recommended).
Transaction rules and information segregation
All transactions must be completed within this platform, including but not limited to: order placement, payment, invoicing, and after-sales communication. Vendors are strictly prohibited from guiding, inducing, or forcing buyers to conduct transactions offline outside the platform in any way.
Based on IC OUTLETS’ intermediary model, the supplier hereby confirms and agrees that:
1. The vendor cannot and should not obtain any personal information of the buyer (including but not limited to name, phone number, address, email, etc.);
2. During order fulfillment, the vendor can only see the product name, quantity, and the address of the IC OUTLETS consolidation warehouse;
3. The vendor shall not attempt to obtain buyer information in any way (including but not limited to including contact information in packages, or reverse tracing through logistics waybills, etc.);
4. The vendor shall not contact the buyer directly for any reason; all after-sales issues shall be handled uniformly by the IC OUTLETS platform.
Penalties for private transactions
If a vendor violates the provisions of this chapter by engaging in or attempting to engage in private transactions, this platform reserves the right to take one or more of the following measures:
- Immediately remove the relevant products from the platform;
- Block the store’s search access for 7-30 days;
- Freeze the account funds for 30 days;
- Deduct all or part of the security deposit (minimum deduction of 5,000 RMB per violation, the specific amount depending on the severity of the violation);
- Permanently close the store and terminate the cooperation;
- Report to the market supervision department;
- Reserve the right to pursue legal action.
Independent pricing power
Vendors have the right to determine the price of goods independently based on market conditions. Platforms are not allowed to force suppliers to implement the “lowest price across the entire network” or to impose business restrictions on vendors who do not implement the lowest price.
After-sales service rules
If the goods sold by the vendor do not meet the quality requirements, the vendor shall bear the responsibility for after-sales service such as return, replacement, and repair in accordance with national regulations and the agreement with the buyer.
Based on the intermediary model of IC OUTLETS, all after-sales services are handled centrally by the platform. The specific process is as follows:
- The buyer initiates an after-sales request to the platform;
- After review, the platform coordinates a solution with the vendor based on the actual situation;
- The vendor should confirm the solution within 24 hours of receiving notification from the platform;
- The vendor should actively cooperate with after-sales work such as returns, exchanges, and repairs.
If a vendor refuses or delays fulfilling its after-sales obligations without a justifiable reason, the platform has the right to compensate the buyer first and seek full reimbursement from the vendor, while also charging a management service fee of 20% of the recovered amount.